SHIPPING:

All designs are made to order. Please allow the time frame as stated on each item plus transit times.

All orders are shipped via Australia Post or our Courier company. Once your order has been dispatched you will receive an email notification and your Tracking ID. 

All International orders are sent registered with signature on delivery. We no longer offer international shipping without your order being registered.

EMAILS:

Please note that all emails are generally replied to in the evenings as we work on orders during the day. Please allow upto 48hrs for us to reply.

RUSH ORDERS:

Rush Orders are currently no longer available. All orders have an upto 4 week production time frame plus shipping transit times from NSW. Please keep this in mind before placing an order.

DESIGNS:

Buy purchasing our designs you are agreeing to not use our designs in anyway to recreate or replicate our design. 

FREE POSTAGE: 

We offer a small selection of our designs with Free Shipping. Please note Free Shipping is not tracked and we take no responsibility once parcel is in transit for any lost parcels. If you would like tracking please email us before placing an order. 

POSTAGE/ DAMAGE IN TRANSIT:
All our shelves are wrapped in bubble wrap and sent in a durable box with FRAGILE sticker on the front.

If your item is damaged in transit, it will be clearly seen through the bubble wrap. 

Please take a photo BEFORE unwrapping the item. Refunds or Replacements WILL NOT be given without proof before unwrapping.

Please contact us within 48 hours if there are any issues with your item and we will happily assist you with any concerns.

IMAGES:

Please note all images and content is the property of MiTAHLi DESIGNS and may not be copied, or reproduced in any way by persons, companies or third parties.

If you would like to use our images across social media, for blog or feature use in commercial please email us to discuss this first and forward on all appropriate information regarding your blog or feature.

Once we have viewed all the appropriate information we will be in contact via email advising if permission has been granted.

Photos are not to be copied for commercial or social media use without our permission.

Photos are only to be copied for personal use only.


RETURNS/EXCHANGES:

We take great pride in our products, and we hope you love our products as much as we loved making them. Due to most of our products being custom made / made to order with your chosen colours, unfortunately we don't provide a refund or replacement exchange. No refunds or exchanges will be provided on sale items.


PRICING:

Please not prices are subject to change without notice.


PERSONAL INFORMATION:

All information you supply to us is strictly confidential and we will not, pass on, share or sell to anyone else.